CALIFORNIA OWNERS OF FORD FOCUS AND FORD FIESTA VEHICLES WITH BAD TRANSMISSIONS:
YOU'RE NOT ALONE!

 
 

TRANSMISSION ISSUES IN CALI

California owners of the Ford Focus and Ford Fiesta with automatic transmissions have been told a lot when they go into the dealership. Their complaints about hesitations, shuddering, jerking motions when decelerating and more have been met with scoffs, distractions, delays and even lies. When owners of these cars went to the Ford dealership, they bought the models based upon their reputation for quality, gas mileage, reliability and safety. Unfortunately that’s not what they received.

Dating back to the 2011 model of the Fiesta, Ford began using PowerShift technology that, in short, used a computer to control a manual transmission. The dual functionality, combined with a dry clutch, was designed to improve gas mileage in these vehicles sold as automatics. Very little if any information was provided to owners who simply assumed they were getting the same driving experience they would expect from any other automatic vehicle. Unfortunately, this has not been the case of owners of the 2011-2016 Ford Fiesta and 2012-2016 Ford Focus.

Instead, owners of automatic transmission Fiesta and Focus vehicles have been plagued with repair needs, “customer satisfaction” recalls and more. Whether seal replacement, swapped out clutches, full transmission replacements, computer reprogramming and more, owners have needed to fight to get their car to drive properly. Whether stalling out or hesitating to accelerate while pulling into an intersection or feeling their car jump forward while slowing down, driving these vehicles has been a scary experience for many. Ford’s inadequate response has been equally scary.

Dealers have, across the board, pushed back on owners looking to have their vehicle fixed or replaced. Owners have told us they received claims like

·         “We couldn’t reproduce the problem”

·         “It’s within the range of safety”

·         “The car is just teaching you to be more gas efficient”

·         “If you punch it, the car will eventually stop doing it”

·         “The transmission is run by a computer. You must have taught it bad driving”

·         “Just keep driving it. It will stop eventually”

·         “This is how cars drive in Europe”

·         “Your warranty doesn’t cover this/has run out”

Some of these are humorous in their absurdity, others are downright offensive in their implication. The truth is that owner of a Ford Focus or Ford Fiesta did not volunteer for a test system or opt into a unique driving experience. Instead, the simple expectation of having a car that drives smoothly and operates properly in traffic. A mother should not have to worry about pulling into an intersection because the transmission might give out; a father shouldn’t struggle to merge onto the highway because his car is not responding an automatic transmission should. And when the fixes provided by Ford simply require another visit 6 months later, do you have faith that a repair done under an extended warranty won’t just lead to out-of-pocket costs after the warranty expires?

California owners of an automatic transmission Ford Focus (model years 2012-2016) or Ford Fiesta (2011-2016) are invited to contact us today for more information about their rights regarding these issues and more associated with their car. We encourage you to explore the rest of our site to learn more about this problem, or give us a call at (844) 808-7529 today! 

 
 
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